Connecting To Cloudbeds

‍
Khonsu is a pre-arrival guest engagement platform that helps hotels capture unmasked guest contact details, flight ETAs, and travel preferences before check-in.

1. Introduction & what this Privacy Policy covers
2. Information we collect
3. How we use Personal Information about you
4. When we share Personal Information about you
5. How we protect Personal Information about you
6. Storage, access and deletion of your Personal Information
7. Your rights under the GDPR (for EEA Data Subjects)
8. Our legal basis for processing (for EEA Data Subjects)
9. Advertising choice
10. Links to third-party websites
11. Cookies
12. Privacy policy changes

1
‍‍
1. Visit askkhonsu.com/hotel and click Request a Demo or email hello@askkhonsu.com
2. Our team will configure your hotel profile and issue your account manager credentials.
‍
‍

2. How to Connect Khonsu with Cloudbeds for the First Time
‍
1. Log in to your Cloudbeds account.
2. Navigate to Marketplace in the top navigation menu.
3. Search for Khonsu and click Connect App.
4. Review and grant the requested permissions to authorize the connection.
5. Once authorized, Khonsu will automatically begin syncing pre-arrival reservation data.

3. Specific Functionality For The Connection
‍
1. Real-time Reservation Sync: Khonsu receives new incoming reservation alerts via Cloudbeds webhooks.
2. Pre-arrival Guest Capture: Guests receive their digital guide link, where they can share their flight arrival details and local preferences.
3. Reservation Notes Sync: Flight ETAs and guest preferences captured by Khonsu are automatically posted back as notes directly on the reservation inside Cloudbeds.

• 4. How To Disconnect Khonsu From Cloudbeds
  
• To disconnet Konsu from your Cloudbeds account:
  1. In Cloudbeds, navigate to Marketplace >Manage Apps.
  2. Locate Khonsu and click Disconnect.
  3. For instructions on how disconnection works within Cloudbeds, please refer to the Cloudbeds Disconnect App Guide (https://support.cloudbeds.com).
  4. Once disconnected, Khonsu will immediately stop receiving reservation updates and sync events.

5. How To Get Support

If you need assistance with your Khonsu integration, please reach out to our team at: support@askkhonsu.com. We respond to all support queries within 24 business hours.

• providing, personalizing and improving the Services provided to you;
• contacting you as part of customer support;
• contacting you as part of customer support;
• to send you updates or information about the Services;
• managing your account and relationship with the Services and improving your experience when you use them;
• improving the Services through research, surveying, and engaging with you, for example, by sending you     communications for these purposes;
• marketing and promotion of the Services;
• processing payments;
• preventing and detecting fraud;
• creating reports, analysis or similar services for the purposes of our research and our business development;
• debug and repair errors in our Services in order to maintain and improve the quality and security of our Services;

• To comply with applicable law, regulation, legal process or to respond to lawful requests or legal process.
• To enforce or apply agreements, or initiate, render, bill, and collect for Products and Services (including disclosure to collection agencies to obtain payment for our Products and Services).
• To protect the rights, interests, property, or safety of Khonsu and our affiliates, agents, service providers, customers, and others.
• In connection with claims, disputes, or litigation.
• To protect users of our Services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such Services, and other fraudulent activity.
• In an emergency.