Privacy Policy
Privacy Policy
Last Updated: 08/23/2026
Our Privacy Policy covers users of our website, www.askkhonsu.com, and related services (collectively “the Services”). We DO NOT sell your data, and any information you provide is only used to provide, personalize, and facilitate Services for you. This Privacy Policy sets out our commitment to protecting the privacy of Personal Information provided to us or otherwise collected by us for our Services. In this Privacy Policy, “you” means any party that provides Personal Information to us, and “we,” “us,” and “Khonsu” means Khonsu, Inc., a U.S.-based company.
Table of Contents
1. Introduction & What This Policy Covers
2. Information We Collect
3. How We Use Personal Information
4. When We Share Personal Information
5. How We Protect Personal Information
6. Storage, Access, and Deletion of Your Personal Information
7. Your Rights Under the GDPR (for EEA Data Subjects)
8. Your Rights Under California Law (CCPA / CPRA)
9. Our Legal Basis for Processing
10. Advertising Choice
11. Links to Third-Party Websites
12. Cookies and Similar Technologies
13. Privacy Policy Changes
1. INTRODUCTION & WHAT THIS POLICY COVERS
Our Privacy Policy explains how Khonsu collects, uses, stores, shares, and treats your Personal Information. By Personal Information, we mean any and all information used to identify you directly or indirectly.Please read this Privacy Policy carefully. By providing Personal Information to us or using our Services, you consent to our collection, holding, use, and disclosure of your Personal Information in accordance with this Privacy Policy.
Please contact us if you have questions at hello@askkhonsu.com. Khonsu does not knowingly collect Personal Information from children under the age of 16. If you are under the age of 16, please do not use the Services. If you have reason to believe that a child under the age of 16 has used our Services, please contact us at hello@askkhonsu.com, and we will take immediate steps to delete that information from our databases and servers.
2. INFORMATION WE COLLECT
Khonsu, in order to provide its Services, receives and deals with user Information as follows:
2.1 Information You Provide. When using our Services, you may choose to give us Personal Information in the following ways:
i. User Submitted Information: When accessing or using our website, submitting online forms, building custom itineraries, interacting with customer support, or creating an account, you may choose to provide Personal Information (“User Submitted Information”). User Submitted Information includes your email address, first and last name, hotel reservation or confirmation numbers, planned travel dates, selected travel/itinerary preference tags (e.g., activity interests, dining preferences), and saved landmarks or itinerary items.
ii. A Special Note About Location and Itinerary Information: Khonsu does not automatically collect or generate precise continuous geographic location data (GPS tracking). In your use of the Services, we may ask for your current location or target neighborhood to provide recommendations near you. Should you choose to provide this information, we store this data for as long as necessary to provide accurate results. We also store host hotel names, reservation numbers, and saved itinerary preferences you choose to provide to facilitate pre-arrival services, search recommendations, and local travel guides.
- 2.2 Information We Obtain Automatically. We automatically collect information about you and how you use our Services during your interactions with our platform:
i. Log Data and Recommendation Information: The Services automatically record information created by your use of the platform. This data includes your IP address, browser type, operating system, referring web page, pages visited, mobile carrier, device IDs, search terms, and cookie information.
ii. Interactions with Third-Party Links: Khonsu may keep track of how you interact with links across the Services, including user interactions with third-party services, host hotels, or attraction partners via click redirects. We share this link interaction data with third-party providers only in an aggregated, anonymized form. - 2.3 Information From Other Sources. We collect information from other sources, including:
i. Host Hotel Partners: If you access our Services via a partner hotel or accommodation provider ("Host Hotel"), we may receive confirmation details or stay dates from the Host Hotel to pre-populate your itinerary.
ii. Payment & Infrastructure Service Providers: If you make a purchase within the Services, Khonsu collects necessary billing and transaction details via trusted third-party payment processors.
3. HOW WE USE PERSONAL INFORMATION
We do not sell your Personal Information. You agree that Khonsu and its Service Providers may use your Personal Information solely for the following purposes:
* Providing, personalizing, generating, and delivering custom travel itineraries and pre-arrival guides;
* Sharing guest itinerary preferences with your designated Host Hotel upon your affirmative direction;
* Managing your account, facilitating customer support, and responding to inquiries;
* Sending operational updates, guide access notifications, or transactional messages;
* Researching, surveying, and analyzing user behavior to maintain, debug, and improve our platform;
* Operating legitimate marketing and promotional campaigns for Khonsu Services;
* Processing payments and preventing, detecting, or investigating fraud or unauthorized activity.
- 4. WHEN WE SHARE PERSONAL INFORMATION
Khonsu may share your Personal Information under the following conditions: - 4.1 Host Hotel & Accommodation Partners.
When you voluntarily submit your information, confirmation details, or travel preferences to create, save, or access a Smart Guide or itinerary associated with a partner hotel or accommodation provider (“Host Hotel”), we share your name, email address, confirmation details, and selected travel preferences directly with that designated Host Hotel. This allows the Host Hotel to deliver personalized pre-arrival concierge recommendations, custom guest amenities, and direct stay communication. Once transferred to your designated Host Hotel, your personal data is subject to the independent privacy practices of that Host Hotel. - 4.2 Service Providers.
We establish business relationships with trustworthy vendors who adhere to privacy standards consistent with ours (“Service Providers”). We contract with Service Providers for hosting, database management, cloud automation, email delivery, analytics, and payment processing. Service Providers are provided only the minimal information required to perform their specific functions and are strictly prohibited from using Personal Information for any other purpose.
4.3 Legal Process and Protection.
We may disclose Personal Information to third parties or regulatory authorities where we reasonably believe disclosure is necessary to:Comply with applicable law, legal process, or governmental requests;Enforce agreements, terms of service, or collect outstanding fees;Protect the rights, safety, property, or security of Khonsu, our users, Host Hotels, or the public;Detect, prevent, or address fraud, security, or technical vulnerabilities.
- 4.4 Business Transfers.
In the event of a corporate merger, acquisition, reorganization, bankruptcy, or sale of company assets, user Personal Information may be evaluated or transferred as part of the business assets. - Third-party services providers: Khonsu uses a variety of third-party services to help its provision of the Services, such as hosting and other services. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address, location, and devices’ unique identifiers.
5. HOW WE PROTECT YOUR PERSONAL INFORMATION
We implement commercially reasonable administrative, technical, and physical security measures—including TLS encryption in transit and secure database access controls—designed to protect your Personal Information from unauthorized access, loss, alteration, or disclosure.However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
6. STORAGE, ACCESS, AND DELETION OF YOUR PERSONAL INFORMATION
Storage and Data Transfers. Khonsu stores Personal Information on secure cloud and database servers operated by third-party infrastructure providers located in the United States. If you access our Services from outside the United States (including the EEA), your information will be transferred to, stored, and processed in the U.S. under appropriate transfer mechanisms.
Access, Correction, and Deletion. You may request access to, correction of, or deletion of your Personal Information at any time by emailing hello@askkhonsu.com. Upon receiving your request, we will take reasonable steps to verify your identity (via email verification) prior to processing. Verified requests will be fulfilled within statutory timelines (between 7 and 45 days).
Please note that certain information may be retained where required or permitted by law (e.g., financial record-keeping or legal defense). If you request full deletion of your data, certain personalized Services or saved Smart Guides may no longer be accessible.
- 7. YOUR RIGHTS UNDER THE GDPR (FOR EEA DATA SUBJECTS)
If you are an individual located in the European Economic Area (EEA), you possess specific data protection rights under the General Data Protection Regulation (GDPR):
i. Right to Access & Data Portability: Request a copy of your personal data in a structured, machine-readable format.
ii. Right to Rectification: Request correction of inaccurate or incomplete personal data.
iii. Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where consent is withdrawn or processing is no longer necessary.
iv. Right to Restrict or Object to Processing: Object to or restrict processing based on legitimate business interests or direct marketing.
v.Right to Withdraw Consent: Withdraw previously granted consent for processing at any time without affecting prior lawful processing.
To exercise GDPR rights, contact our Data Protection Coordinator at hello@askkhonsu.com.
- 8. YOUR RIGHTS UNDER CALIFORNIA LAW (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) provides you with specific privacy rights:
i. Right to Know / Access: Request details regarding the categories and specific pieces of Personal Information collected, the sources of collection, the business purpose for collecting it, and the categories of third parties with whom it is shared.
ii. Right to Delete: Request deletion of Personal Information collected from you, subject to legal exceptions.
iii. Right to Correct: Request correction of inaccurate Personal Information maintained about you.
iv. Right to Opt-Out of Sale or Sharing: Request that your personal information not be sold or shared for cross-context behavioral advertising. Khonsu does not sell personal information or share it with data brokers. Data transferred to Host Hotels occurs strictly upon your affirmative direction and consent to facilitate your stay.
v. Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA privacy rights.
To submit a CCPA/CPRA request or designate an authorized agent, email hello@askkhonsu.com.
- 9. OUR LEGAL BASIS FOR PROCESSING (FOR EEA DATA SUBJECTS)
We process Personal Information under the following legal bases:
i. Performance of a Contract: To fulfill the Services you request, such as delivering customized travel guides or transmitting stay preferences to your designated Host Hotel.
ii. Consent: Where you affirmatively opt in to receive marketing communications or consent to guest data sharing.
iii. Legitimate Interests: To maintain, secure, debug, and optimize our website and business operations, provided these interests are not overridden by your fundamental privacy rights.
10. ADVERTISING CHOICE
We may use your email address and interaction history to send operational updates, recommendations, and promotional offers related to Khonsu Services.Email Opt-Out: You may opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting hello@askkhonsu.com. Transactional and guide-access emails will still be sent.Targeted Web Ads & Cookies: You can adjust cookie preferences in your browser or visit https://youradchoices.com/control to manage ad preferences. We honor opt-out preference signals, including Global Privacy Control (GPC) signals sent by web browsers.
11. LINKS TO THIRD-PARTY WEBSITES
Our Services contain links to external third-party websites (e.g., ticket merchants, transit providers, local venues). Clicking on these links redirects you to third-party platforms governed solely by their respective privacy policies. Khonsu bears no responsibility for the content, security, or privacy practices of third-party sites.
- 12. COOKIES AND SIMILAR TECHNOLOGIES
Khonsu and authorized third parties use cookies, web beacons, and local storage to operate the platform, store session state, analyze traffic, and personalize content.
Categories of Cookies Used:
i. Strictly Necessary / Technical Cookies: Required for core website operations, session management, and security authentication.
ii. Functional / Customization Cookies: Remember preferences, language settings, and active itinerary parameters.
iii. Analytics Cookies: Track visitor usage, page flow, and interaction trends (e.g., Google Analytics) to improve application performance.
iv. Marketing / Advertising Cookies: Used by advertising networks (e.g., Meta/Facebook) to manage frequency and measure ad campaign effectiveness.
You can disable or clear cookies through your web browser settings. Note that disabling essential cookies may impact web application functionality.
- 13. PRIVACY POLICY CHANGES
Khonsu reserves the right to revise this Privacy Policy at any time. Changes will be published directly on this page with an updated "Last Updated" date. For material changes affecting data sharing or consent, we may notify you via email or a prominent banner notice on our website. Continued use of the Services following an update constitutes acceptance of the revised Privacy Policy.
Contact Us:
Khonsu, Inc.
Email: hello@askkhonsu.com
Website: www.askkhonsu.com
