

The unfair advantage
The OTA delivered the booking, but your team delivers the stay. We help independent properties bridge the pre-arrival gap to turn anonymous OTA reservations into verified, direct guest relationships before check-in.
Completion Rate
Data Accuracy
Pre-Arrival
IT Integration
Running on pure autopilot
Design Topics
A complete end to end review of your digital guest journey
1
We map and build every digital interaction from scratch to reflect your property's exact tone, concierge services, and layout. No cookie-cutter templates—just a seamless extension of your front desk that engages travelers before they step foot on property.
2
Custom data architecture built to integrate with your existing PMS environment. We cleanly extract and verify direct guest contact information from OTA proxy walls, giving your team 100% ownership of your guest profiles and booking data.
3
We connect your unmasked guest data directly into your CRM, email marketing platforms, and operational workflows. Your front desk gets zero added labor, while your revenue team gets real-time, verified contacts ready for high-intent marketing segments.
4
5 star reviews start with 5 star welcomes. We connect the post stay experience to the pre-arrival welcome to ensure happy guests are encouraged to leave reviews on channels that matter most and share their feedback with friends & family.
Flat-rate portfolio pricing
Transparent Tiered Pricing
Small
1 - 70 rooms
$0 / Complimentary
Strategy & Optimization
$150
/ mo
Best for
For independent operators creating their own solution to earn guest data and want to talk through challenges.
Best for
Properties looking to eliminate manual front-desk logistics, digitize paper amenities, and cut printing costs.
20-minute Pre-Arrival Journey Review
Pre-Arrival touchpoint analysis
Optimize existing solutions
Get best practices to improve experience
Medium
From $250 / month
Pre-Arrival Smart Guide
$499
/ mo
Best for
Operators who want a pre-built solution. Off the shelf for pre-arrival engagement and guest email recovery.
Earn first party guest data
Zero IT integration (single web snippet)
Zero added front desk or concierge labor
First 100 contacts are 100% Free
Most groups land here
Enterprise
From $23,000 / One-time
Bespoke Pre-Arrival Design
Best for
For multi-property portfolios, luxury boutiques, or custom enterprise requirements.
Custom red-carpet guest workflows
Operations & marketing alignment
Pre-arrival to p[ost-stay mapping
1 of 1 guest experiences
Enterprise: 50+ properties
Custom flat rate for large groups & management companies. Volume pricing, dedicated onboarding, aggregate reporting across every flag
Each tier includes a Media Boost placement
Your property is automatically listed as a preferred lodging partner when travelers view our high-traffic regional guides and destination media layers.


@guest.booking.com proxies. Within two weeks of using Khonsu's pre-arrival flow, we unmasked primary emails for over half our OTA bookings before check-in—with zero work from our front desk team.“

The value exchange
Calculate Your Price
Type your room count to see your exact monthly cap.
Absolute Price Ceiling: Whether you unmask 10 guests or 1,000 guests this month, your rate will never exceed $287.50/mo.
Larger properties and groups get a plan built around their portfolio. The same rule applies: one monthly cap, never exceeded.
Absolute Price Ceiling: Your enterprise rate is a fixed monthly cap. No overage fees, no per-guest charges.
Each room is billed at its tier's rate · 30-day rolling billing · 6 or 12 month commitment after the pilot.
The value exchange
Frictionless Value Exchange
In order to receive information, you have to give something in return.
Our Smart Guides take the static "What To Do" content on hotel websites and turn it into interactivte content to help guests plan before they arrive, without front desk labor.
1
Customized by guest


Guests get curated recommendations when they want it during the planning phase. to help them budget their time and money.
2
The unmasking

You receive verified, unmasked guest emails and travel preferences—enriching guest profiles in your CRM and eliminating OTA proxy walls
The value exchange
A Frictionless Value Exchange. No Forced Sign-ins
We never block your guests with rigid login screens. Travelers freely browse your branded guide. The moment they use our built-in or customize a daily itinerary, they simply enter their email to save their progress to their phones. They get seamless utilities; you get clean, first-party data
The First-Party Data Advantage
Extend Hospitality Into The Pre-Arrival And Own The Realtionship

Khonsu
Smart Guides

AI Chatbots
ChatGPT, Claude, Gemini

Guidebooks
Hostaway / TouchStay

Hotel Website
To Do Pages
Pre-Arrival Personalization
Unmasks OTA Guests
Staff Labor Required
Auto Updates
Direct Booking Incentives
In-Trip Revenue
What guests say about the pre-arrival experience
















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Running on pure autopilot
Zero Onboarding Hours
1
Simple configuration. We apply your logo, brand colors, and property guidelines to our pre-arrival destination engine. Your team never lifts a finger.
2
Paste one unique custom hyperlink into your property’s automated pre-arrival email flow. Setup is one-time, 5-minute action.
3
We actively maintain, audit, and update the destination content and local maps so the content is always up to date and your team can focus on guest relationships.
Running on pure autopilot
Want To Run A Pilot?
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