Pre-Arrival
Best Practices

Ask Khonsu what other travelers says
20 min 1:1 sessions to improve the digital welcome experience

The unfair advantage

The OTA brought the lead You earn the guest

The OTA delivered the booking, but your team delivers the stay. We help independent properties bridge the pre-arrival gap to turn anonymous OTA reservations into verified, direct guest relationships before check-in.

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76% 

Completion Rate

95%

Data Accuracy

100%

Pre-Arrival

0

IT Integration

Running on pure autopilot

Best Practice Tips

‍Most hotel operators navigate digital strategy entirely on their own.

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These free 20-minute strategy sessions give independent GMs a dedicated soundboard to tackle digital challenges, review guest communication flows, and benchmark performance against top-performing boutique peers. No pitches.

1

Pre-Arrival

Guest Journey

  • Review booking-to-check-in communication timing: Pinpoint exact moments where proxy emails cause dead zones in your guest messaging.
  • Identify high-friction drop-off points: See where guests tune out standard confirmation emails and miss pre-stay upsells.
  • Optimize the digital handoff: Ensure every touchpoint delivers genuine guest value before arrival without adding work to your front desk.

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2

Best Practice

Optimization

  • Benchmark contact capture rates: Compare your current verified email and phone capture against leading boutique properties.
  • Eliminate front-desk data collection friction: Move contact collection out of the check-in queue and into a frictionless digital exchange.
  • Build a scalable pre-stay playbook: Implement proven messaging frameworks that drive 60%+ pre-arrival engagement rates.

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3

Post Stay

Communication

  • Convert one-time OTA guests into direct bookers: Turn verified pre-arrival contacts into lifetime CRM assets for future campaigns.
  • Audit post-stay email sequencing: Ensure your retargeting messages hit guests when booking intent for their next trip is highest.
  • Protect long-term brand equity: Craft tailored follow-up offers that bypass third-party commissions entirely on repeat visits.

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Flat-rate portfolio pricing

Transparent Tiered Pricing

Small

1 - 70 rooms

$0 / Complimentary

Strategy & Optimization

$150

 / mo

Best for

For independent operators creating their own solution to earn guest data and want to talk through challenges.

Best for

Properties looking to eliminate manual front-desk logistics, digitize paper amenities, and cut printing costs.

20-minute Pre-Arrival Journey Review

Pre-Arrival touchpoint analysis

Optimize existing solutions

Get best practices to improve experience

Reserve

Medium

From $250 / month

Pre-Arrival Smart Guide

$499

 / mo

Best for

Operators who want a pre-built solution. Off the shelf for pre-arrival engagement and guest email recovery.

Earn first party guest data

Zero IT integration (single web snippet)

Zero added front desk or concierge labor

First 100 contacts are 100% Free

Start

Most groups land here

Enterprise

From $23,000 / One-time

Bespoke Pre-Arrival Design

‍

Best for

For multi-property portfolios, luxury boutiques, or custom enterprise requirements.

Custom red-carpet guest workflows

Operations & marketing alignment

Pre-arrival to p[ost-stay mapping

1 of 1 guest experiences

Explore

Enterprise: 50+ properties

Custom flat rate for large groups & management companies. Volume pricing, dedicated onboarding, aggregate reporting across every flag

Contact for enterprise

Each tier includes a Media Boost placement

Your property is automatically listed as a preferred lodging partner when travelers view our high-traffic regional guides and destination media layers.

Joao P
Sao Paulo, Brazil 🇧🇷
”We used to accept that 60% of our pre-arrival emails were useless @guest.booking.com proxies. Within two weeks of using Khonsu's pre-arrival flow, we unmasked primary emails for over half our OTA bookings before check-in—with zero work from our front desk team.“

-GM. Carlton Arms
Stephanie Caires
“I was planning a 21st birthday trip for my daughter and myself, we literally had no idea what to do

I contacted Khonsu and we ended up with our perfect trip”
By Katty K.

The value exchange

Calculate Your Price

rooms

Type your room count to see your exact monthly cap.

Rate schedule
Rooms 1–60$250 base
Rooms 61–120+$2.50 / room
Rooms 121–200+$2.00 / room
Rooms 201+Custom Enterprise
Your monthly cap
$287.50 / month Includes Free $750 PMS Setup + Free $500 Email Audit
$0 until 100 contacts. Your first 100 guest contacts are free. Then $287.50/mo.
Capped rate

🔒

Absolute Price Ceiling: Whether you unmask 10 guests or 1,000 guests this month, your rate will never exceed $287.50/mo.

Each room is billed at its tier's rate · 30-day rolling billing · 6 or 12 month commitment after the pilot.

See A Sample

The value exchange

Frictionless Value Exchange

In order to receive information, you have to give something in return.

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Our Smart Guides take the static "What To Do" content on hotel websites and turn it into interactivte content to help guests plan before they arrive, without front desk labor.

See A Sample

1

Customized by guest

Guests get local insight

Guests get curated recommendations when they want it during the planning phase. to help them budget their time and money.

2

The unmasking

You earn customer data

You receive verified, unmasked guest emails and travel preferences—enriching guest profiles in your CRM and eliminating OTA proxy walls

The value exchange

A Frictionless Value Exchange. No Forced Sign-ins

We never block your guests with rigid login screens. Travelers freely browse your branded guide. The moment they use our built-in or customize a daily itinerary, they simply enter their email to save their progress to their phones. They get seamless utilities; you get clean, first-party data

The First-Party Data Advantage⁠

Extend Hospitality Into The Pre-Arrival And Own The Realtionship

Khonsu

Smart Guides

AI Chatbots

ChatGPT, Claude, Gemini

Guidebooks

Hostaway / TouchStay

Hotel Website

To Do Pages

Pre-Arrival Personalization

Best
Customized By Guest
Included
Inspirational
Basic
Manual
Static List
Basic
Manual
Basic
Manual
None

Unmasks OTA Guests

Seamless
Included
None
No
-
No
-
No
-

Staff Labor Required

Best
None
Included
None
Basic
Manual
High Upkeep
Basic
Manual
Not Custom
Basic
Manual

Auto Updates

Dynamic Engine
Included
None
Limited
-
Never
-
Impossible
-

Direct Booking Incentives

Best
Built In
Included
No
Basic
Manual
No
Basic
Manual
Manual
Basic
Manual

In-Trip Revenue

Hotel Customizable
Included
None
No
-
Ignored
-
Reactive Links
-

What guests say about the pre-arrival experience

What Travelers Say

See all reviews

Inquiries

Reserve Time

Running on pure autopilot

Zero Onboarding Hours

1

No Added Labor

Simple configuration. We apply your logo, brand colors, and property guidelines to our pre-arrival destination engine. Your team never lifts a finger.

2

No New Apps

Paste one unique custom hyperlink into your property’s automated pre-arrival email flow. Setup is one-time, 5-minute action.

3

Fully Managed

We actively maintain, audit, and update the destination content and local maps so the content is always up to date and your team can focus on guest relationships.

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FAQs

Running on pure autopilot

See The Guest Experience

Try It Out
Start Pilot
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